With the rise of the internet and mobile technology, more and more companies are re-thinking their use of toll-free numbers. These numbers offer customers a way to get ahold of your company with a phone call without having to pay long distance fees, you can find vanity numbers which include easy to remember combinations or words relevant to your company and enjoy more benefits with this service.
Connect With More Customers
A toll free number for business purposes can help you connect with more customers in your area and the surrounding ones. For people who pay for long-distance calls, the difference between area codes in the same local area can mean an additional cost to call your company. This can push away customers who do not want to be charged for the phone call and may look elsewhere for products, services and answers. When you give customers the option to call toll-free, you are transferring the cost of the call to your company’s plan and making it easier for people outside of your area code to do business with you.
Link It To Current Plan
The Responsible Organization, or RespOrg, is the entity that reserves and manages your toll-free number and you may even already get phone services from one. With many phone service providers, like Ninja Number, you can link your toll-free number to your current plan or even to your current mobile device to give you more flexibility in doing business. This makes it easier for customers to contact you when you are on the road and means that you can even have an on-call device for employees to provide services around the clock.
Useful for Marketing
Anything you can get to stick in your customers’ heads is useful for marketing and vanity toll-free numbers are one of the easiest things to use. If you stop and think about it, you can probably still recite the phone number from radio or television jingles you heard as a child. Not every vanity number will be approved by Somos or the FCC, but that is usually because it is already taken. You can find links to lists of taken numbers online through those organizations or through your RespOrg.
The decision of whether to get a toll-free number for your company will ultimately come down to whether the benefits outweigh the costs. Since this is a unique marketing tool that also allows customers more direct contact with your staff, it can be beneficial to set one up. You can even link it to your current plan or mobile device for more flexibility.